Frequently asked questions
Everything you need to know about booking and travelling with BEC. Can't find your answer? Get in touch any time.
How do I get a quote?
Simply complete our quote request form with your pickup, drop-off, date, time and passenger details. We'll reply quickly with a fixed price — there's no payment required to request a quote.
What happens if my flight is delayed?
We monitor your flight in real time and automatically adjust your pickup time. There's no need to contact us — your driver will be there when you land.
Is there any waiting time included?
Yes. We include a reasonable amount of complimentary waiting time for airport pickups to allow for disembarking, immigration and baggage collection.
Do you provide child seats?
Yes, child and booster seats can be provided on request. Please mention the ages of any children in the notes when you request your quote so we can prepare the right seats.
How can I pay?
Payment options are confirmed when we send your quote. We aim to keep payment simple and flexible — there's no charge to enquire.
How far in advance should I book?
We recommend booking as early as possible to guarantee availability, especially during busy periods. That said, we also accept short-notice and last-minute requests where possible.
Can I make a last-minute booking?
Yes, subject to availability. As we operate 24/7, we'll always do our best to accommodate urgent requests — just get in touch or request a quote.
What is your cancellation policy?
Our cancellation terms are confirmed at the time of booking. We aim to be fair and flexible — please let us know as early as possible if your plans change.
How much luggage can I bring?
Let us know how many passengers and bags you'll have when requesting your quote, and we'll ensure a suitably sized vehicle is allocated for your journey.
Do you offer business or corporate accounts?
Yes. We provide reliable corporate travel and simple account-based arrangements for regular business journeys. Visit our Corporate Travel page or contact us to set this up.
Are you available 24/7?
Yes, we operate 24 hours a day, 7 days a week — including early-morning departures, late-night arrivals, weekends and holidays.
Do you cover the whole of the UK?
Yes, we provide airport transfers and private journeys across the UK. Just enter your pickup and drop-off locations when requesting a quote.
Will the price change after I book?
No. We provide fixed pricing, so the price you're quoted is the price you pay, with no meters and no hidden charges.
How will I find my driver at the airport?
For airport pickups we provide a meet & greet service. Your driver will be ready to meet you and help with your luggage.
Can I book a return journey?
Absolutely. Just include both legs of your trip in your quote request and we'll arrange your outbound and return transfers together.
Do you carry more than four passengers?
Yes. Larger vehicles are available for group travel. Simply select the number of passengers when requesting a quote and we'll allocate a suitable vehicle.
What areas do you pick up from?
We collect from homes, hotels, offices, airports and other addresses across the UK. Enter your pickup address when you request a quote.
Can I add a stop along the way?
Yes, additional stops can usually be arranged. Please note any stops in the additional notes field so we can include them in your fixed price.
Is my information kept secure?
Yes. We only use the details you provide to arrange your transfer and respond to your enquiry. See our Privacy Policy for full details.
How do I get in touch?
You can request a quote online, use our contact form, call us, or email us directly. We're available around the clock to help.